Privacy Policy
Last Updated: October 06, 2025
1. Introduction
VertexBot ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.
2. Information We Collect
We may collect information about you in a variety of ways:
- Personal Data: Personally identifiable information, such as your name, email address, and telephone number, that you voluntarily give to us when you register for an account.
- Chatbot Configuration Data: Information you provide to configure your chatbot, including personality prompts, knowledge base text, FAQs, and policy information.
- End-User Data: When your website visitors interact with your chatbot, we process and store the conversation history and any data collected through order forms (e.g., name, phone, address). You, the Subscriber, are the controller of this data.
- Financial Data: We do not collect or store any payment card details. That information is provided directly to our third-party payment processor, Stripe, whose use of your personal information is governed by their Privacy Policy.
3. Use of Your Information
Having accurate information permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the Service to:
- Create and manage your account.
- Provide the core functionality of the chatbot service.
- Process payments and subscriptions.
- Monitor and analyze usage and trends to improve your experience with the Service.
- Respond to your support tickets and customer service requests.
4. Disclosure of Your Information
We do not share, sell, rent or trade your information with third parties for their commercial purposes.
We may share information we have collected about you in certain situations:
- With Service Providers: We may share your information with third-party vendors, service providers, contractors or agents who perform services for us or on our behalf (e.g., payment processing, data analysis, hosting services).
- By Law or to Protect Rights: If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others.
5. Security of Your Information
We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.
6. Your Data Rights
As a Subscriber, you have the right to access, update, or delete the information you have provided to us through your account dashboard. For end-user data, you are the data controller and are responsible for honoring their data rights.
7. Contact Us
If you have questions or comments about this Privacy Policy, please contact us through the support page in your dashboard.